dka88's Privacy Policy
Learn how dka88 handles the collection, use, and protection of your personal information — with complete transparency.
Introduction & Scope
dka88 is a trusted online betting and casino platform for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how dka88 collects, uses, stores, and protects your personal information.
This policy applies to dka88's website, mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any term, please contact us or refrain from using the platform.
This policy may be changed at any time. For significant changes, we will endeavour to notify you through the platform. If you continue using the platform after a change, you will be considered to have agreed to the revised policy.
What Information We Collect
dka88 may collect the following types of information. This information is used to improve our services and enrich your experience.
Purpose of Using Information
dka88 uses your information only for the following legitimate purposes. We never sell your personal information or transfer it to third parties without authorisation.
Account Management
Your information is used to create, verify, manage, and secure your account. This information is essential for completing the identity verification process and ensuring account security.
Financial Transaction Processing
Your financial information is used to complete deposits, withdrawals, and other financial transactions. Information is needed to effectively manage the rules of a minimum deposit of ৳300 and a minimum withdrawal of ৳500.
Customer Service
Your information is used to properly run our 24/7 live chat and email support ([email protected]). This information helps resolve your issues quickly and provide personalised assistance.
Fraud Prevention
Your information is analysed to detect suspicious activity, prevent money laundering, and ensure platform security. This is essential for protecting the interests of all users.
Service Improvement
By analysing your usage experience, the gaming experience, navigation, and overall quality of the dka88 platform are improved.
Communication & Notification
Your contact information is used to deliver relevant updates, security notices, and important account-related information to you.
Cookies & Tracking Technologies
dka88 uses cookies and similar technologies to improve the user experience. The different types of cookies are described below.
Essential Cookies
Required for the basic operation of the platform. These cookies are used to maintain login sessions and ensure security. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings. They store language selection and other personalised settings.
Analytics Cookies
Collects anonymous data about platform usage to help improve service quality. No personal information is attached.
Security Cookies
These cookies are used to prevent fraud and cyberattacks and to ensure account security.
You can disable non-essential cookies by changing your browser settings. However, disabling some cookies may affect the functionality of the platform.
Information Sharing & Disclosure
dka88 never sells, rents, or commercially transfers your personal information. Information may be shared in the following limited circumstances.
- With payment processors: Only the necessary financial information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Legal obligations: Providing information in response to a court order or a lawful request from a legal authority is our legal responsibility.
- With security agencies: Relevant information may be shared to assist in the investigation of fraud, money laundering, or other unlawful activity.
- With technology service providers: Our trusted technology partners may have limited access to information for the purpose of operating the platform — however, they are bound by contractual confidentiality obligations.
Outside the cases mentioned above, dka88 does not disclose your personal information to any third party without your consent.
Data Protection Measures
dka88 follows modern technology and strict processes to keep your personal information safe. Our security measures are outlined below.
SSL Encryption
All data transmitted on our platform is protected by SSL/TLS encryption. This technology ensures that your personal and financial information is protected from unauthorised access during transmission.
Secure Data Storage
Your information is stored in encrypted form on secured servers. Only authorised staff have limited access to this information for specific work purposes.
Access Control
Following strict access control policies, only authorised staff can access your information. All access is logged and regularly reviewed.
Security Monitoring
Our platform is under security monitoring around the clock. Suspicious activity is detected automatically and the necessary action is taken.
Data Retention Period
dka88 does not retain your information longer than necessary. The retention period for different types of information is described below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account is active | To continue providing services |
| Financial Transaction Records | As required by law | For legal obligations and audits |
| Gaming History | Limited time after account closure | For dispute resolution |
| Technical Logs | Limited time | For security review |
Your Rights & Controls
You have the following rights over your account and personal information at dka88. Contact us to exercise these rights.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correct Information
If the information stored about you is incorrect or incomplete, you can request us to correct it.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted — provided there is no legal obligation to retain it.
Right to Object to Processing
You can object to the processing of your information for specific purposes. We will review your objection.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Withdraw Consent
Where processing of your information requires your consent, you can withdraw that consent at any time.
Protection of Minors & Age Verification
dka88 is for persons aged 21 and above only. We do not collect information from minors and do not permit them to create accounts.
Important Notice
Our platform is for users aged 21+ only. If we learn that a person under the age of 21 has created an account, that account will be closed immediately and all related information will be deleted. If you see a minor using our platform, please contact us.
Policy Changes & Updates
dka88 may update its privacy policy from time to time. We will notify you of any significant changes in the following ways.
- You will be informed of changes by displaying a notice on the platform.
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a message may be sent to your registered email.
- If you continue using the platform after a new policy is published, you will be considered to have agreed to the revised policy.
Contact & Complaint Resolution
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is always ready to assist you.
Contact Us
Email: [email protected]
Live Chat: Available 24/7 — support available in Bengali and English.
After receiving any request related to your information, we will endeavour to respond as quickly as possible.